OUR STORY
ACW: Building Trusted Partnerships Across Australia Since 1990
ACW (A Cleaner World) is a leading national facility services provider with a rich history of serving communities and businesses across Australia. Since our establishment in 1990, we’ve grown into a trusted partner for a diverse range of clients, delivering exceptional property services tailored to meet their unique needs.
Our strength lies in the long-term relationships we’ve cultivated with our clients and staff. Many of our clients have been with us for decades, a testament to the trust and reliability we bring to every partnership. Our commitment to excellence has also fostered a loyal workforce, with numerous team members contributing over twenty years of dedicated service. This deep connection with both our clients and staff underscores the community-driven ethos at the heart of ACW.
At ACW, we believe in treating every client as a valued member of our extended family. Our local teams are embedded within the communities they serve, ensuring that we deliver not just a service, but a commitment to making a positive impact. Our core values of excellence, integrity, and dedication drive us to continuously set the standard for property services across the nation.
As we continue to expand our footprint, our vision remains clear: to be Australia’s most esteemed property services company, known for the lasting partnerships we build and the unwavering quality we deliver.
We offer a comprehensive suite of sustainable services, including cleaning, maintenance, chemicals, consumables, and energy management. Our operations are divided into six specialised divisions, each tailored to thoroughly understand your specific business needs and deliver unparalleled experiences for everyone involved.
Our Impact
Turning insights into action has driven our impact on clients and communities over the years.
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Our expert divisions
Our expert divisions include:
- Care Services:
Focused on Aged Care, Childcare, Healthcare, and NFPs. - Hospitality Services:
Specialising in Executive Housekeeping, Hotels, Food & Beverage venues, and Student Accommodation. - Property Maintenance:
Featuring qualified and licensed trades for complete property upkeep. - Commercial Cleaning:
Covering both general and specialised needs across body corporate, government sectors, and the entertainment & leisure industries. - Products:
Offering a range of chemicals, equipment, and everyday consumables such as hand soap, paper towels, and sanitiser. - Energy Management:
Dedicated to cutting-edge solar installations, maintenance, and LED lighting solutions.
Expertise you
can count on
We’re not just about service delivery; we aim to enhance your return on investment while ensuring complete satisfaction with our services. We stand by our commitments, never promising what we can’t deliver and always going the extra mile. True to our word, we resolve issues swiftly and without excuses.
Our Values
At ACW, our core values guide every team member like a compass, ensuring that we consistently uphold the highest standards in all we do.
Excellence
We embrace a commitment to excellence, ensuring every site we manage is impeccably maintained and welcoming. Our quest for innovation drives us to employ the latest and most effective cleaning and maintenance techniques.
We proudly hold triple certifications, demonstrating our dedication to:
- Quality (ISO 9001): Upholding the highest standards in all our services.
- Environmental Sustainability (AS/NZS ISO 14001): Committing to eco-friendly practices.
- Health and Safety (AS/NZS 4801): Ensuring the well-being of our staff and clients.
Additionally, we are pre-certified in OH&S standards by Cm3, reinforcing our commitment to operational excellence
Integrity
At the heart of ACW is a foundation of integrity. We cultivate trust through transparency, open communication, and unwavering honesty. Our robust online management system, CleanCare Connect, enhances this transparency, enabling clients to monitor real-time site activities, access detailed reports and audits, and communicate directly with our team. This system ensures a seamless, hassle-free experience with no surprises.
Dedication
Our dedication to your needs is absolute. We treat every site with the same care and attention as if it were our own, and regard every client as part of our family. This ethos extends beyond business hours, with our team available 24/7/365, ready to support you whenever you need. Our commitment to social responsibility is demonstrated through our environmental initiatives and support for local community groups, sporting clubs, and family-based charities both in Australia and globally.
Through these core values, ACW not only aims to meet your expectations but to exceed them, ensuring that every interaction is built on trust and satisfaction.
Leadership
Our Leadership Team: Guiding ACW to Excellence
At ACW, our leadership team exemplifies our commitment to excellence, integrity, and dedication. Each leader brings a unique set of skills and experience, ensuring that ACW continues to be a trusted partner across Australia.
Raymond Eid
Managing Director
As the Managing Director and founder of ACW, Ray Eid has been the driving force behind the company’s growth and success since its founding in 1990. With a hands-on approach, deep industry knowledge, and extensive experience, Ray has transformed ACW from a small family business into a leading national provider of facility services. His commitment to excellence and dedication to building lasting client relationships have earned ACW a reputation as a trusted partner across Australia. Ray’s strategic vision ensures that ACW continues to set the standard for quality, reliability, and innovation in the facility services sector.
Tony Guglielmo
Business Manager
Tony Guglielmo serves as ACW’s Business Manager, where he is instrumental in overseeing the company’s operations across Australia. With extensive experience in managing complex facility services, Tony ensures that ACW’s high standards are consistently met and that our operations run smoothly and efficiently. His strategic insight and leadership play a key role in driving the company’s growth and success, ensuring that ACW remains a trusted partner for all our clients. Tony’s commitment to operational excellence and his ability to manage large-scale projects make him a cornerstone of the ACW team.
Paul Eid
Business Relationship Manager
As ACW’s Business Relationship Manager, Paul Eid plays a crucial role in fostering and maintaining strong relationships with our clients. With a deep understanding of client needs and a commitment to delivering exceptional service, Paul ensures that each partnership is built on trust, transparency, and mutual success. His proactive approach to client management enables ACW to consistently exceed expectations, making him an invaluable asset to both our clients and the company. Whether addressing concerns or identifying new opportunities, Paul is dedicated to ensuring that every client feels valued and supported throughout their journey with ACW.
Meet the Team
The Faces Behind ACW’s Success
Akshat Goyal
A seasoned leader with over a decade of experience across people and culture strategy, industrial and employee relations (IR/ER), and organisational development, Akshat leads the HR function with a comprehensive understanding of workforce management which plays a pivotal role in driving ACW’s people-first approach.
Manages the entire HR department as a standalone function, overseeing not only HR but also Quality Assurance (QA) and Occupational Health and Safety (OHS) ensuring all facets of compliance and operational excellence are met.
Works closely with leadership to align HR initiatives with ACW’s strategic objectives, ensuring both operational efficiency and a cohesive workplace culture.
Brings a well-rounded approach to managing workforce relations, compliance, and continuous improvement, supporting the long-term success of the organisation. His strategic insight into IR/ER and his collaborative approach ensure the organisation adapts and thrives in a dynamic business environment, with an emphasis on continuous improvement and employee wellbeing.
Zubair Hosany
Zubair is responsible for the overall management of ACW’s cleaning and maintenance services of all sites in the Norther Territory.
With a very “hands on” attitude, Zubair ensures that high cleaning standards are maintained by managing client relationships, expectations and communication while supporting and liaising with cleaners and contractors to deliver on agreed scope of works.
Maintaining a high level of contract retention and growth whilst ensuring exceptional levels of customer satisfaction as determined by the business standards.
Ange Tsakalis
Ange, our VIC State Operations Manager, brings over two decades of experience in hospitality, management, and operations, with a legendary focus on customer satisfaction. As a skilled and diplomatic problem solver, he ensures our team consistently meets QA standards, proactively addressing any issues to maintain excellence.
Ange meticulously reviews all site reports each month, following up with the State Operations Team if any site rating drops below 7.5 within 24 hours in our CMS. He is immediately notified of any issues raised by clients or team members, ensuring a quick response and resolution.
You’ll see Ange quarterly for both formal site audits and informal check-ins, making sure everything is running smoothly. Having joined us in March 2020 after his role as National Operations Director at TGI Fridays, Ange is a trusted and invaluable asset to our team, ensuring our clients receive top-notch service and support.
Daniel Puopolo
Before joining ACW, Daniel ran his own business as a qualified painter. Daniel has led SA operations for 6 years, and has been an integral part of ACW’s growth there.
Daniel oversees the team at every site and is your first point of contact if you have any site-related queries. He also conducts monthly audits, files site reports in our online CMS, and is responsible for maintaining a high standard of quality and service delivery. He is also responsible for performing risk assessment and finalising each site’s SWMS, new site inductions, training staff and ensuring sites and workers are compliant with OH&S guidelines.
State Teams
Daniel Puopolo
Regional Manager
SA
0427 025 870
daniel.puopolo@teamacw.com.au
Anthony Spera
Regional Manager
WA
0491 777 056
anthony.spera@teamacw.com.au
Troy Wilson
Regional Manager
QLD
0491 175 323
troy.wilson@teamacw.com.au
Paul Argyros
Contracts Manager
NSW
0490 040 460
paul.argyros@teamacw.com.au
Zubair Hosany
Contracts Manager
NT
0491 098 471
mohammed.hosany@teamacw.com.au
Community Partnership
ACW Compassion: A Compassionate World, a Caring Community
At ACW, we believe that our impact extends beyond the services we provide. We are immensely proud to support individuals and organisations that make significant contributions to communities across Australia. Our commitment to community partnership involves more than just business; it’s about fostering a compassionate world where care and support are at the forefront.
Our Engagement Initiatives Include:
- Sponsoring Local Sporting Clubs: We proudly back football and soccer clubs across the nation, helping them achieve their goals both on and off the field. Our support extends to all levels, from grassroots to professional teams, fostering community spirit and healthy living.
- Supporting Community Projects: We partner with various community initiatives, contributing our time, resources, and expertise to projects that enhance the lives of local residents. Whether it’s participating in charity fun runs or volunteering at community events, our team is dedicated to making a difference.
- Indigenous Support: ACW is committed to working closely with Indigenous communities through our dedicated Indigenous arm. We support initiatives that promote cultural awareness, education, and empowerment within these communities, ensuring our contributions have a lasting impact.
- Compassionate Partnerships: Under our ACW Compassion initiative, we collaborate with organisations like Sacred Heart, Temcare, and World Vision. These partnerships allow us to extend our care beyond cleaning and maintenance, contributing to causes that align with our values of compassion and community care.
We Encourage You to Join Us: Our engagement doesn’t end with our team. We invite you to support the organisations we partner with, helping us extend our reach and impact. Simply click on their logos below to learn more and get involved.
ACW x Sacred Heart Mission
